Midwestern Peptides
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Refund Policy

Last updated: September 8, 2026

Before you order: orders paid in cryptocurrency are refunded as store credit, not returned to your wallet. Blockchain payments cannot be reversed by us once confirmed.

1. Opened products cannot be returned

These are research chemicals. Once a vial has left our custody and its seal is broken, we cannot verify its storage conditions, handling, or identity, and it cannot re-enter inventory. Opened products are therefore not returnable under any circumstances.

2. Cancelling before dispatch

An order that has not yet shipped can be cancelled in full. Email us with your order number as soon as possible — orders are dispatched within 1–2 business days of payment confirmation, so the window is short. Once a tracking number is issued the order can no longer be cancelled.

3. Damaged, incorrect, or missing items

If your order arrives damaged, incorrect, or incomplete, contact us within 7 days of delivery with your order number and photographs of the packaging and its contents. Where we are at fault we will replace the item or refund it — your choice. We may ask you to return the item, at our expense, before a replacement is dispatched.

Report damage before opening or attempting to use the product where possible. Photographs taken at the moment of delivery are the most useful evidence.

4. How refunds are issued

Approved refunds are returned by the same method you paid with, with one exception:

  • Card payments are refunded to the original card and appear within 5–10 business days, depending on your bank. We do not control that timing.
  • Cryptocurrency payments are refunded as store credit applied to your account, not returned on-chain. A confirmed blockchain transaction is irreversible, and returning funds to a wallet we cannot verify as yours carries a risk we are not able to take. Store credit does not expire and can be used against any future order.

5. Underpaid crypto orders

Crypto payments are sent from your own wallet, and network fees mean the amount that arrives is sometimes slightly below the invoice. Small shortfalls inside our tolerance are accepted automatically. A larger shortfall places the order under review rather than cancelling it: we will contact you to either collect the difference or issue store credit for the amount received.

6. Overpayments

Any amount received above the invoice total is issued as store credit.

7. What is not refundable

  • Opened or unsealed products (see section 1)
  • Shipping charges, once an order has been dispatched
  • Orders refused at delivery, or returned because an address was entered incorrectly
  • Products damaged by storage or handling after delivery

8. Chargebacks

Please contact us before opening a dispute with your bank. Almost every issue is faster to resolve directly, and a chargeback filed without contacting us first may result in your account being closed to future orders.

9. How to make a request

Email support@midwesternpeptides.com with your order number and, where relevant, photographs. We aim to respond within two business days.

10. Related policies

See our Terms of Service, Shipping Policy, and Research Use Disclaimer.

11. Contact

Midwestern Peptides LLC — North Dakota, USA
Email: support@midwesternpeptides.com